OPAss, MALLU to Uniform Citizen’s Charter
By: William R. Garcia IV - GPC OPAss | Photo By: GPC OPAss | Date: October 13, 2020
The Office of the Provincial Assessor (OPAss) and Municipal Assessors League of La Union (MALLU) are formulating a uniform citizen’s charter to ensure transparency in rules and procedures and to specify what to expect to measure on how to improve customer service delivery.
During the video conference meeting of MALLU on October 13, 2020, Provincial Assessor Engr. Arnulfo A. Cacho highlighted the need to refine the transactions in the municipalities and in the province because of the discrepancies when documents are prepared in municipalities and the processing of documents takes place in the province.
To facilitate the faster drafting of the uniformed citizen’s charter, MALLU created a technical working group led by Municipal Assessor of Santol Mr. Elmere Ordoño to analyze and evaluate the citizen’s charter.
The uniformity of the citizen’s charter will give information about services available, time of transactions and processing and will give clients consistent knowledge on municipalities’ citizen’s charter thus improving the service delivery.
