๐ฃ๐ฟ๐ผ๐๐ถ๐ป๐ฐ๐ถ๐ฎ๐น ๐๐ผ๐๐ฒ๐ฟ๐ป๐บ๐ฒ๐ป๐ ๐๐๐ฟ๐๐ต๐ฒ๐ฟ ๐๐บ๐ฝ๐ผ๐๐ฒ๐ฟ๐ ๐๐ฎ๐ฝ๐ฟ๐ผ๐ฏ๐ถ๐ป๐๐ถ๐ฎ๐ฎ๐ป; ๐๐ฒ๐ฒ๐ฑ๐ฏ๐ฎ๐ฐ๐ธ ๐ ๐ฒ๐ฐ๐ต๐ฎ๐ป๐ถ๐๐บ๐ ๐จ๐ฝ๐ด๐ฟ๐ฎ๐ฑ๐ฒ๐ฑ
By: Camille R. Bumatay, PIO | Photos By: PIO | Date: November 2022
With the Provincial Government of La Unionโs (PGLUโs) continuous commitment to improve its service delivery and as part of Gov. Raphaelle Veronica โRafyโ Ortega-David's P.U.S.O. Agenda to promote a People Centered and Driven Governance, PGLU expands the ways people can give their feedback on the services they have availed.
The PGLU Feedback Hotlines are now in operation where kaprobinsiaan may contact 0966-400-2720 for Globe users and 0949-437-6285 for Smart users from Monday-Friday, 8:00AM-5:00PM to express their experiences and feedback on different PGLU Offices, employees, and services.
A Customer Feedback and Complaints Desk has also been stationed at the Provincial Capitol Lobby to ensure that guests are assisted not only with their concerns and queries but with their complaints and suggestions.
From the traditional filling out of Complaints and Feedback Form and dropping the paper in the suggestion box, an option to scan a QR code to give feedback online is now available for convenience.
All these new methods to give feedback and express customer experiences are in compliance to Anti-Red Tape Authorityโs Memorandum Circular No. 002 s. 2019, which requires all government agencies to establish a feedback and complaint mechanism to ensure that citizens availing services are heard.
The PGLU also makes sure that feedback are consolidated and processed to ensure that these reaches concerned offices for proper action plans and interventions.
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